Support

EZ-Returns Policy

How to Return a New or Defective Item:

  1. Contact Customer Support or request return authorization online
  2. Receive your RGA/WGA (Return Goods Authorization) number
  3. Package your return securely with all original materials
  4. Include RGA/WGA number on the outside of the package
  5. Ship to the provided return address and document your return tracking number.

Restocking Schedule

  Business Days From Date of Invoice
0 - 10 11 - 30 31 - 60 61 - 125 126 - 252 1 Year +
Stock Item 0% 10% 20% 25% 30% Call Neuco
Nonstock Item Subject to Manufacturer's Return Policy

Contact Customer Support

Important Information:
  • Please contact Neuco to confirm all restocking charges.
  • Certain items may be non-returnable, contact Neuco for details.
  • No credit will be issued for original or returned freight.
  • Large quantities of stock items may be subject to an additional fee.
  • Percentages in table apply to stocked high volume items. May be subject to change.
  • Once an item has been installed and has no defects, it may not be returned for credit.
Lost or Damage Claims:

Lost Claims:

  • Lost claims must be reported within 60 days from the invoice date.
  • After 60 days, we cannot process the claim nor issue credit.
  • Contact our Customer Support team immediately if you believe a shipment is lost.

Damage Claims:

  • Damage claims should be reported immediately upon discovery.
  • We have 60 days to report small package damages, whereas LTL damages should be reported within 5 days of delivery.
  • Visible Damage (LTL shipments): Note damage on the Bill of Lading (BOL) at time of delivery.
  • All Damage Claims: Provide photos of both the damaged part and the shipping container. If the shipment was LTL, also complete a freight damage worksheet.
  • Contact customer-support@neuco.com or call 800-323-7394 to initiate a damage claim.