Support
EZ-Returns Policy
How to Return a New or Defective Item:
- Contact Customer Support or request return authorization online
- Receive your RGA/WGA (Return Goods Authorization) number
- Package your return securely with all original materials
- Include RGA/WGA number on the outside of the package
- Ship to the provided return address and document your return tracking number.
Restocking Schedule
| Business Days From Date of Invoice | ||||||
| 0 - 10 | 11 - 30 | 31 - 60 | 61 - 125 | 126 - 252 | 1 Year + | |
| Stock Item | 0% | 10% | 20% | 25% | 30% | Call Neuco |
| Nonstock Item | Subject to Manufacturer's Return Policy | |||||
Contact Customer Support
- Phone: 800-323-7394 (Ask for Customer Support to process a RGA/WGA)
- Email: customer-support@neuco.com
- Online: Visit Your Order History, click Details, then click"Request RGA/WGA"
Important Information:
- Please contact Neuco to confirm all restocking charges.
- Certain items may be non-returnable, contact Neuco for details.
- No credit will be issued for original or returned freight.
- Large quantities of stock items may be subject to an additional fee.
- Percentages in table apply to stocked high volume items. May be subject to change.
- Once an item has been installed and has no defects, it may not be returned for credit.